Responsibilities:

• Develop a trusted partner relationship with all customers in scope and act as their main point of contact for the NAVBLUE products and services they receive
• Build an understanding of the customer(s) operations and business needs, proactively supporting them suggestions on ways to better leverage the NAVBLUE products & services as well as positioning additional solutions where applicable
• Gather data and intelligence for use in all departments of NAVBLUE, in particular for the development of our products and services offer and commercial opportunities
• Responsible for scheduling regular meetings and on-site visits to customers
• Conduct regular ticket reviews to track progress and ensure the prioritization of tickets is correct based on the customer needs
• Accountable to ensure that all customer issues and requests are resolved to their satisfaction
• Provide feedback to Product Management, Support, Development and other teams on customer feedback, trends, issues and any item impacting customer satisfaction.
• Work with new customers to on-board them to NAVBLUE Support, including providing guidance on the use of the Support Portal  
• Work closely with the Product & Support teams on new product/version releases, assisting customers with any issues.
• Monitor customer satisfaction and build loyalty from customer by providing excellent customer service.
• Align with and develop best practices with the FOSD community
• Help develop new ways to track and follow up on customer satisfaction

Required Skills/Experience: 

• Familiar with airline operations and knowledge of the NAVBLUE portfolio of products and services is expected. 
• Strong communication skills and able to deal at all levels within a customers organization
• Proven ability to multi-task during high stress situations and prioritize work
• Able to think critically and take a proactive approach to identify problems, issues, and opportunities.
• Strong written/verbal communication, organizational and customer service skills
• Strong analytical and problem-solving skills
• A team player
• Adept at using and learning new products and tools
• Attention to detail & quality minded.

Qualifications:

• Educated to A level/ GCSE standard or equivalent.
• Aviation/Aeronautical knowledge

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

How to Apply:



Candidates who are interested in joining the NAVBLUE team are invited to submit their resume and cover letter, highlighting their work experiences and skills via email to talent@navblue.aero. 

We thank all applicants for applying. Only selected applicants will be contacted.

NAVBLUE is committed to creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from. We are committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job. We do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, record of offences, and basis of disability or any protected class. Accommodations will be available on request for candidates throughout the entire recruitment and selection process.